The Regional Processing Center (RPC) is a service organization of Raiffeisen Bank International AG based in Bratislava. The company is primarily focused on the processing of bank transactions in the RBI Group.
Rapid organic growth of the company did not support standardization of processes. Attempting to fully adapt the systems to the client requirements has led to a large number of product groups and specific settings. As a result, there was a longer runtime and environment instability. Infinity Consulting has proposed a solution to the situation with the focus on:
- The current organizational structure of the company
- Performance of key components
- Communication matrix
- Solution design, taking into account planned activities and long-term sustainability